DOCSP-20240: added issues and help page (#21)

* DOCSP-20240: added issues and help page

* test

* DOCSP-20240: better introduction wording

* removing ds store files

Author: norareidy

source/index.txt

@@ -17,6 +17,7 @@
    Configuration </configuration>
    FAQ </faq>
    What's New </whats-new>
+   Issues and Help </issues-and-help>
    View the Source <{+product-source-repo+}>
 
 Overview
@@ -47,6 +48,8 @@ To view answers to frequently asked questions, see the :ref:`FAQ <mongodb-analyz
 To view the differences between versions of the extension,
 see the :ref:`What's New <mongodb-analyzer-changelog>` page. 
 
+For further support, see the :ref:`Issues and Help <mongodb-analyzer-issues-and-help>` page.
+
 .. note:: Roslyn Analyzer
 
    The {+product+} is a Roslyn Analyzer. To learn more about Roslyn Analyzers, see 

source/issues-and-help.txt

@@ -0,0 +1,44 @@
+.. _mongodb-analyzer-issues-and-help:
+
+=============
+Issues & Help
+=============
+
+.. default-domain:: mongodb
+
+The MongoDB developer community is highly engaged and encompasses users with a range of Visual Studio Code experience. 
+
+Often, the quickest way to get support for general questions is through the `MongoDB Community Forums <https://www.mongodb.com/community/forums/tags/c/data/developer-tools/49/vscode>`__.
+
+Refer to our :manual:`support channels </support>` documentation for more information.
+
+Bugs / Feature Requests
+-----------------------
+
+If you think you've found a bug or want to request a new MongoDB Analyzer feature, please open a case in our issue management tool, JIRA:
+
+* `Create an account and login <https://jira.mongodb.org>`__.
+* Navigate to `the VS project <https://jira.mongodb.org/browse/VS>`__.
+* Click **Create**. Please provide as much information as possible about the
+  issue and the steps to reproduce it.
+
+Bug reports in JIRA for the Visual Studio project are **public**.
+
+If you've identified a security vulnerability in the analyzer or any other
+MongoDB project, please report it according to the instructions found in the
+:manual:`Create a Vulnerability Report </tutorial/create-a-vulnerability-report>` page.
+
+Pull Requests
+-------------
+
+We're happy to accept contributions to help improve the analyzer. We
+will review user contributions to ensure they meet the standards of the
+codebase. Please include documentation and tests in your pull request.
+
+To get started, check out the source and work on a branch:
+
+.. code-block:: bash
+
+   git clone https://github.com/mongodb/mongo-csharp-analyzer.git
+   cd mongo-csharp-analyzer
+   git checkout -b myNewFeature