Root Category Unaccessible via Frontend

[Stoyvo]

Preconditions and environment

• Magento version: 2.4.5-p1

Steps to reproduce

1. Navigate to Admin -> Catalog -> Categories
2. Select the Root category
3. Observe the SEO settings and URL Key
4. Attempt to navigate to this URL Key via frontend

Expected result

A root category has a URL Key option in admin, root category should be visible on frontend.

Actual result

404 page

Additional information

Work-Around: Create a subcategory under Root Category, and store all categories under the 1st level subcategory.

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @Stoyvo. Thank you for your report.
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[m2-assistant]

Hi @engcom-Bravo. Thank you for working on this issue.
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[engcom-Bravo]

Hi @Stoyvo,

Thank you for reporting and collaboration.

Verified the issue on Magento 2.4-develop instance and the issue is not reproducible.

As per magento devdocs we cannot access Root Category.

Kindly go through with doc https://experienceleague.adobe.com/docs/commerce-admin/catalog/categories/category-root.html. Kindly let us know if you are still facing any issue.

Thanks

[Stoyvo]

Hi @Stoyvo,

Thank you for reporting and collaboration.

Verified the issue on Magento 2.4-develop instance and the issue is not reproducible.

You confirmed there is an issue or there is not an issue?

As per magento devdocs we cannot access Root Category.

This is why I have a bug report. The admin panel has SEO panel and URL Key configurations for root categories that do not work.

Which is the bug?

1. Frontend not working with Root Category URL (configurable via admin)
2. Admin displaying category options for Root Category when they should not be accessible. (Why show SEO configurations if it isn't used anywhere....?)

[engcom-Bravo]

Hi @Stoyvo,

Thanks for your update.

This is not a bug it is expected behaviour of Magento.

As per the Magento devdocs Root category(Default category) does not appear on navigation of the store that's why we are not able to access Root category(Default Category).

If we remove SEO section for Root Category(default category) it will effect when we creating subcategories.

As you mentioned if we create sub category for Particular Root category which is not default category we can access that category via Frontend.

Thanks.

[Stoyvo]

So... Why is there admin configuration for this when there's no functionality associated? It doesnt make sense that Admin options exist and they do nothing.

[engcom-Bravo]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @engcom-Bravo, here is your Magento Instance: https://22f1265e5087d7f910c7bc18f9c4654c.instances.magento-community.engineering
Admin access: https://22f1265e5087d7f910c7bc18f9c4654c.instances.magento-community.engineering/admin_2462
Login: 3b26d1cd
Password: b325ec5e679b

[engcom-Bravo]

Hi @Stoyvo,

Thanks for your update.

Verified the issue on Magento 2.4-develop instance and the issue is reproducible.

Steps to reproduce

1.Navigate to Admin -> Catalog -> Categories
2.Select the Root category
3.Observe the SEO settings and URL Key
4.Attempt to navigate to this URL Key via frontend

Since we have SEO configuration in root category(default category) in admin we are not able to access via frontend.

It is working fine for when we create subcategories.

Hence confirming this issue.

Thanks.