Confirmation emails have no FROM or FROM email address 2.2.4

[tstamplis]

Preconditions

Magento 2.2.4
PHP 7.1
Cpanel Server

Steps to reproduce

Production Mode
Single Store Mode
Add product to cart
Checkout

Expected result

Order confirmation email with FROM name and email address sent to customer per settings from store email addresses in config

Actual result

Order confirmation email contains no FROM or FROM EMAIL address.

[SamB-GB]

I can confirm I am also seeing this issue. In order to work around the problem I have had to force the FROM header from the php.ini file.

sendmail_path= "/usr/sbin/sendmail -t -i -f enter@emailaddresshere.com"

[chequille]

Have the same issue: Ticket #14945

[andy17612]

@SamB-GB So need to add the mine mail in the php.ini ?thank you

[chequille]

Hi @SambB-GB,
I guess this is a misunderstanding. gwharton closed my issue "Store Email Adresses are not used anymore" because it is the same as this one. It does not mean, that there will be no soultion for it.

Correct gwharton ?
BR Chequille

[gwharton]

@chequille yes. The solution to both will be tracked under this issue. Having it tracked in two places will just lead to confusion.

[SamB-GB]

Yes thats correct @rigu12

[gwharton]

This is the commit that introduced this bug.

f2bfdd9

Broken during fix applied for #11740

If you manually revert the changes in files according to that commit, you can get back to pre bug status.

app/code/Magento/Sales/Model/Order/Email/SenderBuilder.php
lib/internal/Magento/Framework/Mail/Template/TransportBuilder.php

@RomaKis What was this commit trying to achieve?

[jsdupuis]

Facing the same issue here in Magento 2.2.4. We have one website with 2 stores (Thai + English).

[ozziel]

I had the same issue. after 2.2.3 >2.2.4 update. We have 4 websites with 2 stores each.

I did as gwharton suggested, I used the 2 files from 2,2,3 and it's working correctly now from what I can tell.

Thank you!

[andy17612]

so 2.2.4 recover 2.2.3 this file?? @ozziel
app/code/Magento/Sales/Model/Order/Email/SenderBuilder.php
lib/internal/Magento/Framework/Mail/Template/TransportBuilder.php

[ozziel]

You will have to recover them from their source folders:
NOTE: if you can't tell your restore function where to restore files and it restores them to the original path BE SURE TO BACKUP ORIGINALS ALREADY THERE FROM 2.2.4 before restoring
vendor/magento/module-sales/Model/Order/Email/SenderBuilder.php
vendor/magento/framework/Mail/Template/TransportBuilder.php

and then create the above folders and put them there
app/code/Magento/Sales/Model/Order/Email/SenderBuilder.php
lib/internal/Magento/Framework/Mail/Template/TransportBuilder.php

Keep in mind that this overrides magento default functions so if and when the corrections are made, you will need to remove these to use default functions again.

Hope this helps.

[jsdupuis]

I did as ozziel suggested (thanks for pointing to the vendor folder where my files were) and it fixed the problem.

[littlescrat]

Correct. The fix by @ozziel worked for me too.
I hope there will come up a patch for this issue.