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Too many password reset requests even when disabled in settings #11409

@coleHafner

Description

@coleHafner

Summary

When attempting to reset a customer's password via the admin, the system tells me 'Too many password reset requests' even when I have disabled the 'max wait time between password resets' in the store configuration settings.

Preconditions

  • Magento Open Source version 2.1.7
  • Ubuntu version 14.04.5
  • Nginx version 1.10.2
  • PHP version 7.0.14
  • Mysql version 14.14

Steps to reproduce

  • Login to the admin
  • Go to Customers > All Customers
  • Click to edit a customer and click 'Reset Password' from the options in the top
  • This works the first time, but only then. Every subsequent request fails.

Expected result

I should get a success message and I should receive a password reset email in my inbox.

Actual result

I get an error 'Too many password reset requests. Please wait and try again or contact [email protected].'

The settings @ Stores > Configuration > Customers > Customer Configuration > Password Options are:
Max Number of Password Reset Requests: 0
Max Time Between Password Reset Requests: 0

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    Issue: ConfirmedGate 3 Passed. Manual verification of the issue completed. Issue is confirmedIssue: Format is validGate 1 Passed. Automatic verification of issue format passedIssue: Ready for WorkGate 4. Acknowledged. Issue is added to backlog and ready for developmentReproduced on 2.1.xThe issue has been reproduced on latest 2.1 releaseReproduced on 2.2.xThe issue has been reproduced on latest 2.2 releaseReproduced on 2.3.xThe issue has been reproduced on latest 2.3 release

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