Tiledesk is the ultimate open-source platform to automate your company with Agentic-AI applications.

Tiledesk offers all you need to build your in-house, enterprise Agentic-AI solutions enabling scalable and fully automated workflows in minutes with the speed of no-code. Ready for real-world use cases across Support, Information Retrieval, Operations and more, with Visual Designer for your automations, multi-agents, multi-channel, Humans In The Loop (HITL), Model Context Protocol (MCP) support, native RAGs, APIs and more.

Use Whatsapp, email, SMS, voice, or our embedded chat interface to get accurate answers from your data, create tasks, and complete workflows.

The Open-source version of Tiledesk includes all you need to run your open-source LLM models and RAGs safe into your own data center or private cloud.

Golden Kitty Awards 2023: Open Source Product of the Year

Tiledesk is an open source project, made with passion ❤️‍🔥 in Italy 🇮🇹

Tiledesk isn’t just another AI tool. It’s your open-core Agentic-AI Operating System for building scalable, customizable AI applications.

At its core, Tiledesk is a full-stack AI architecture designed to scale. It’s built on market-proven open-source technologies: MongoDB for data storage, RabbitMQ/MQTT as the messaging engine, Redis for caching and synchronization, Qdrant for vector storage, vLLM/Ollama for your open source LLMs. Ready to be deployed on your Kubernates cluster.

With Tiledesk, you can deploy your Company's private AI infrastructure directly in your data center—completely disconnected from the internet. Out of the box, it comes packed with pre-built services such as no-code automation workflows, native RAGs for Information Retrieval, self-learning, Human-in-the-Loop, extension points, APIs, and much more.

You can also choose hybrid deployments—connecting to your preferred cloud LLMs when needed, swapping Qdrant with another vector engine, and more—giving you maximum flexibility.

Tiledesk helps you:

• Automate workflows: From customer service to lead generation and internal processes.
• Information retrieval: With our native RAG (aka Knowledge Base) we offer a great solution based on Qdrant vector store and multiple LLMs to build Responders for your product documents, Shopping assistants, Replying on your website contents and more. Our RAG supports semantic and keyword based search (Hybrid search), re-ranking, multiple-LLMs and more with an accessible UI/UX. And developer APIs.
• Keep control: Self-host and tailor the solution to fit your exact requirements with our fully scalable multi-tenant architecture.

Our platform has already been trusted by a top NYSE-listed CPaaS provider to enhance its product portfolio and by a leading UC provider to reduce development costs by 30% while improving upselling by 20%. These partnerships underscore Tiledesk’s ability to drive efficiency and deliver exceptional results.

Our cutting-edge Design Studio allows you to design your ideal conversation flow and implement it in minutes, hassle-free.

Use Prompt-chaining to solve your Agentic tasks. Tiledesk is LLM-agnostic, you can use cloud models as well as open-source models.

Connect your Tiledesk Agents to ChatGPT (Claude, LLAMA, Mistral etc.) and your knowledge base. This allows your Agents to find answers to customers’ questions in your knowledge base and respond using generative AI in a human-like conversation. With developer APIs support.

Smart handoff from AI to Humans when needed Complex or ambiguous conversations are intelligently escalated to human agents with full context, ensuring reliable support. Self-Learning AI improves from human interactions. Human responses and feedback from escalated cases are used to train and improve AI agents, fostering a self-learning cycle.

Design your conversation flow once with our Multichannel Support feature and let Tiledesk optimize it for different channels like WhatsApp, Facebook, Telegram, and Email.

Tiledesk installation is natively multi-tenant. You can manage multiple tenants (projects) with a single Tiledesk installation. Each project is a sandbox collecting and securely isolating all the necessary resources as project's teammates with different roles, multiple AI Agents and RAGs, queues etc.

You can easily try out Tiledesk by installing it with our Docker compose deployment package. Alternatively, experience the platform online by creating a free account. It's hassle-free and completely free, just like our code! 🙂

• Complete guide for Docker Compose Tiledesk installation.

• Looking for a more scalable architecture? Check out our guide to Install Tiledesk with Kubernetes and Helm 🚀

Check our Public Roadmap to see activities In Progress, Planned and Under Review.