Skip to content

OneDrive: 'account loading...' #633

@jbostoen

Description

@jbostoen

Describe the bug: just after rolling out this extension for more users, it seems there's an issue between Authenticator and OneDrive. The backup page is stuck on 'account - loading...'

Perhaps something changed on OneDrive, or perhaps it's a bug; how do we debug this?

Platform: Windows 10

  • Browser: Chrome, FireFox
  • Browser Version: latest versions

In Azure's audit logs, we do see a lot of "app role assignment grant to user" failures (Microsoft.Online.DirectoryServices.UniqueKeyPropertyException)

With my personal/private OneDrive account, it works as expected; but not within our corporate O365 environment.


After I explicitly sign out and then sign in again, this appears in the debugger:

Error 403 - XHR GET https://graph.microsoft.com/v1.0/me/drive/special/approot

Request

Accept-Encoding | gzip, deflate, br
-- | --
Accept-Language | en-US,en;q=0.5
Authorization | Bearer   <redacted>
Connection | keep-alive
Cookie | s_preRef=%5B%5B%27neowin.net%27%2C%271492531998951%27%5D%5D;  s_fid=1DB9DB9943B5A8EF-1329F236115FC0EE;  _ga=GA1.2.1340837329.1525429298; LPVID=BkZWMyMWJiOTZjMzdhZWE5;  mbox=PC#b4abd76be1114733b279653e440d54b7.37_0#1677239875\|session#e6381b68c4914f58b5d0e3e2fa11f6ce#1613996935;   MC1=GUID=e539776adb3b46ccb03fb00329f2a55d&HASH=e539&LV=202002&V=4&LU=1580719930235;  MUID=246626B83BF46FDE02132CD03FF46C26; MSCC=1614337854;  mslocale={'u':'nl-be'}
Host | graph.microsoft.com

Response

{
  "error": {
    "code": "accessDenied",
    "message": "Access denied",
    "innerError": {
      "date": "2021-03-24T10:08:39",
      "request-id": "b65d8e4a-064f-4465-a4ac-0d8ec86b1206",
      "client-request-id": "b65d8e4a-064f-4465-a4ac-0d8ec86b1206"
    }
  }
}

Potentially related:

Metadata

Metadata

Assignees

No one assigned

    Labels

    bugSomething isn't working

    Type

    No type

    Projects

    No projects

    Milestone

    No milestone

    Relationships

    None yet

    Development

    No branches or pull requests

    Issue actions