draft troubleshooting guide

docs/troubleshooting.md

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+# Troubleshooting
+
+## Review installation steps
+
+Double-check your setup against the [installation guide](../README.md#installation).
+Make sure:
+- The package installed correctly.
+- The firewall is initialized early in your app (before routes or handlers).
+- Your framework-specific integration (middleware, decorator, etc.) matches the example in the README.
+- You’re running a supported runtime version for your language.
+
+## Check connection to Aikido
+
+The firewall must be able to reach Aikido’s API endpoints.
+
+Test from the same environment where your app runs and follow the instructions on this page: https://help.aikido.dev/zen-firewall/miscellaneous/outbound-network-connections-for-zen
+
+## Check logs for errors
+
+Common places:
+- Docker: `docker logs <your-app-container>`
+- systemd: `journalctl -u <your-app-service> --since "1 hour ago"`
+- Local dev: your terminal or IDE run console
+
+Tip: search for lines that contain `Aikido` or `aikido_zen`.
+
+## Enable debug logs temporarily
+
+Set the `AIKIDO_DEBUG=true` environment variable before starting your app to surface initialization and connection details.
+
+This will make Zen log additional information during startup and operation.
+
+## Contact support
+
+If you still can’t resolve the issue:
+
+- Use the in-app chat to reach our support team directly.
+- Or create an issue on [GitHub](https://github.com/AikidoSec/firewall-python/issues) with details about your setup, framework, and logs.
+
+Include as much context as possible (framework, logs, and how Aikido was added) so we can help you quickly.