As of now, when whenever we making query for user via handle, we are not escaping any special character present in the handle which is causing troubles for fetching the user details for some of the handles e.g. any handle that has [ or ] in it which in turn causes 500 error from the member api.
Purpose of this ticket is to update the https://github.com/topcoder-platform/tc-notifications/blob/dev/connect/service.js#L178 and https://github.com/topcoder-platform/tc-notifications/blob/dev/src/common/tcApiHelper.js#L86 to escape the special character identified for the ElasticSearch.
fyi @maxceem let me know if we can handle this this week.