From e8470fcce18dffdbbc010a330e505e4f2c14e6e2 Mon Sep 17 00:00:00 2001
From: MananTank <manantankm@gmail.com>
Date: Tue, 29 Jul 2025 23:02:35 +0000
Subject: [PATCH] Log SIWA escalation failure error message (#7740)
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---

## PR-Codex overview
This PR focuses on enhancing error handling in the `createSupportTicket` function within the `support.ts` file. It ensures that even if the feedback submission fails, the ticket creation process continues without interruption.

### Detailed summary
- Changed the variable `res` to store the result of the `fetch` call to the SIWA URL.
- Added an error handling block to log an error message if the `fetch` response is not OK, without failing the ticket creation process.

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<!-- This is an auto-generated comment: release notes by coderabbit.ai -->

## Summary by CodeRabbit

* **Bug Fixes**
  * Improved error handling for support ticket escalation, ensuring errors are logged if escalation fails without interrupting ticket creation.

<!-- end of auto-generated comment: release notes by coderabbit.ai -->
---
 apps/dashboard/src/@/api/support.ts | 8 +++++++-
 1 file changed, 7 insertions(+), 1 deletion(-)

diff --git a/apps/dashboard/src/@/api/support.ts b/apps/dashboard/src/@/api/support.ts
index 2badc84828f..dd2d698c735 100644
--- a/apps/dashboard/src/@/api/support.ts
+++ b/apps/dashboard/src/@/api/support.ts
@@ -61,7 +61,7 @@ export async function createSupportTicket(params: {
       try {
         const siwaUrl = process.env.NEXT_PUBLIC_SIWA_URL;
         if (siwaUrl) {
-          await fetch(`${siwaUrl}/v1/chat/feedback`, {
+          const res = await fetch(`${siwaUrl}/v1/chat/feedback`, {
             method: "POST",
             headers: {
               "Content-Type": "application/json",
@@ -73,6 +73,12 @@ export async function createSupportTicket(params: {
               feedbackRating: ESCALATION_FEEDBACK_RATING,
             }),
           });
+
+          if (!res.ok) {
+            // Log error but don't fail the ticket creation
+            const errorMessage = await res.text();
+            console.error("Failed to escalate to SIWA feedback:", errorMessage);
+          }
         }
       } catch (error) {
         // Log error but don't fail the ticket creation