@@ -5,93 +5,69 @@ Contacts
55========
66
77Contacts are created in the **Contacts ** application for customers the company does business with
8- through Odoo. A contact is a repository of vital business information, facilitating communication
9- and business transactions.
8+ through Odoo. A contact record is a repository of vital business information, facilitating
9+ communication and business transactions.
1010
1111Contact form
1212============
1313
14- To create a new contact, navigate to the :menuselection: `Contacts app `, and click
15- :guilabel: ` Create `. A new form appears where various contact information can be added.
14+ To create a new contact, navigate to the :menuselection: `Contacts app `, and click :guilabel: ` New `. A
15+ new form appears where various contact information can be added.
1616
1717Contact type
1818------------
1919
20- Odoo allows for both :guilabel: `Individual ` and :guilabel: `Company ` contacts. Select either
21- :guilabel: `Individual ` or :guilabel: `Company `, depending on the type of contact that is being added.
22-
23- Name
24- ----
25-
26- First, fill in the name of the :guilabel: `Individual ` or :guilabel: `Company `. This is how the name
27- appears throughout the database. This field is **mandatory **.
20+ Odoo supports both :guilabel: `Person ` and :guilabel: `Company ` contacts. Select the appropriate type
21+ for the new contact. Fill in the name of the :guilabel: `Person ` or :guilabel: `Company `. This is how
22+ the name appears throughout the database. This field is **mandatory **.
2823
2924.. tip ::
30- :guilabel: `Individual ` contacts can have a :guilabel: `Company ` contact linked to it. After
31- selecting :guilabel: `Individual `, a new :guilabel: `Company Name... ` field appears below the
32- first name field.
25+ :guilabel: `Person ` contacts can be linked to a :guilabel: `Company ` contact. After selecting
26+ :guilabel: `Person `, the :guilabel: `Company ` field becomes visible.
3327
34- Address
35- -------
36-
37- Next, enter the :guilabel: `Address ` of the :guilabel: `Company ` or :guilabel: `Individual `.
38-
39- .. tip ::
40- If the :guilabel: `Individual ` option is chosen, then the *type of address * can be chosen from a
41- drop-down menu. Options for this drop-down menu include: :guilabel: `Contact `, :guilabel: `Invoice
42- Address `, :guilabel: `Delivery Address `, :guilabel: `Other Address `, and :guilabel: `Private
43- Address `.
28+ In the :icon: `fa-envelope ` :guilabel: `(envelope) ` field, enter the email address with the domain. In
29+ the :icon: `fa-phone ` :guilabel: `(phone) ` field enter the phone number with the appropriate country
30+ code. Next, enter the :guilabel: `Address ` of the :guilabel: `Company ` or :guilabel: `Person `.
4431
4532Additional fields
4633-----------------
4734
4835Additional details are included on the initial form. The following fields are available:
4936
50- - :guilabel: `VAT `: Value Added Tax number.
51- - :guilabel: `Citizen Identification `: citizen or government identification number (only available
52- on :guilabel: `Individual `).
53- - :guilabel: `Job Position `: list the job position of the :guilabel: `Individual ` (only available on
54- :guilabel: `Individual `).
55- - :guilabel: `Phone `: list phone number (with country code). Make a call, send an SMS, or WhatsApp
56- message by hovering over the field on the saved form, and clicking the desired option.
57- - :guilabel: `Mobile `: list mobile phone number (with country code). Make a call, send an SMS, or
58- WhatsApp message by hovering over the field on the saved form, and clicking on the desired option.
59- - :guilabel: `Email `: enter the email address with the domain.
37+ - :guilabel: `Job Position `: list the job position of the :guilabel: `Person ` (only available on
38+ :guilabel: `Person `).
39+ - :guilabel: `Tax ID `: the identification number used for tax and accounting purposes.
40+ - :guilabel: `Partner Level `: select the designated :ref: `partner <contacts/partner-assignment >`
41+ level for this contact from the drop-down menu.
6042- :guilabel: `Website `: enter the full website address, starting with `http ` or `https `.
61- - :guilabel: `Title `: select :guilabel: ` Doctor `, :guilabel: ` Madam `, :guilabel: ` Miss `,
62- :guilabel: ` Mister `, :guilabel: ` Professor `, or create a new one directly from this field .
43+ - :guilabel: `Language `: enter the language used by the contact. All of the emails and documents sent
44+ to this contact are then translated to the selected language .
6345- :guilabel: `Tags `: enter preconfigured tags by typing them in the field, or clicking the drop-down
6446 menu, and selecting one. To create a new one, type the new tag in the field, and click
6547 :guilabel: `Create ` from the resulting drop-down menu.
6648
67- Contacts & Addresses tab
68- ------------------------
49+ Contacts tab
50+ ------------
6951
70- At the bottom of the contact form are several tabs. On the :guilabel: `Contacts & Addresses ` tab,
71- contacts can be added that are associated with a :guilabel: `Company ` and related addresses. For
72- example, a specific contact person for the company can be listed here.
52+ On the :guilabel: `Contacts ` tab, contacts can be added that are associated with a
53+ :guilabel: `Company ` and related addresses. For example, a specific contact person for the company
54+ can be listed here.
7355
74- Multiple addresses can be added on both :guilabel: `Individual ` and :guilabel: `Company ` contacts. To
75- do so, click :guilabel: `Add ` in the :guilabel: `Contacts & Addresses ` tab. Doing so reveals a
56+ Multiple addresses can be added on both :guilabel: `Person ` and :guilabel: `Company ` contacts. To do
57+ so, click :guilabel: `Add Contact ` in the :guilabel: `Contacts ` tab. Doing so reveals a
7658:guilabel: `Create Contact ` pop-up form, in which additional addresses can be configured.
7759
7860.. image :: contacts/contact-form-add-address.png
79- :align: center
8061 :alt: Add a contact/address to the contact form.
8162
82- On the :guilabel: `Create Contact ` pop-up form, start by clicking the default :guilabel: `Other
83- Address ` field at the top to reveal a drop-down menu of address-related options.
84-
85- Select any of the following options:
63+ On the :guilabel: `Create Contact ` pop-up form, select one of the following options:
8664
8765- :guilabel: `Contact `: adds another contact to the existing contact form.
88- - :guilabel: `Invoice Address `: adds a specific invoice address to the existing contact form.
89- - :guilabel: `Delivery Address `: adds a specific delivery address to the existing contact form.
90- - :guilabel: `Other Address `: adds an alternate address to the existing contact form.
91- - :guilabel: `Private Address `: adds a private address to the existing contact form.
66+ - :guilabel: `Invoice `: adds a specific invoice address to the existing contact form.
67+ - :guilabel: `Delivery `: adds a specific delivery address to the existing contact form.
68+ - :guilabel: `Other `: adds an alternate address to the existing contact form.
9269
9370.. image :: contacts/create-contact-window.png
94- :align: center
9571 :alt: Create a new contact/address on a contact form.
9672
9773Once an option is selected, enter the corresponding contact information that should be used for the
@@ -101,7 +77,7 @@ Add the :guilabel:`Contact Name`, :guilabel:`Address`, :guilabel:`Email`, along
10177:guilabel: `Phone ` and/or :guilabel: `Mobile ` numbers below.
10278
10379Set the :guilabel: `Job Position `, which appears if the :guilabel: `Contact ` address type has been
104- selected. This is similar to the :guilabel: `Individual ` contact.
80+ selected. This is similar to the :guilabel: `Person ` contact.
10581
10682To add a note, click on the text field next to :guilabel: `Notes `, and write anything that is
10783applicable to the customer or contact.
@@ -138,41 +114,72 @@ Point Of Sale section
138114~~~~~~~~~~~~~~~~~~~~~
139115
140116Under the :guilabel: `Point Of Sale ` heading, enter a :guilabel: `Barcode ` that can be used to
141- identify the contact. Use the :guilabel: `Loyalty Points ` field to track points the user won as part
142- of a *Loyalty Program *.
117+ identify the contact.
143118
144119Purchase section
145120~~~~~~~~~~~~~~~~
146121
122+ Under the :guilabel: `Purchase ` heading, select how :abbr: `RFQs ( requests for quotation ) ` for this
123+ contact should be grouped together:
124+
125+ - :guilabel: `On Order `: replenishment needs are grouped together except for :abbr: `MTO ( made to
126+ order ) `
127+ - :guilabel: `Daily `: replenishment needs are grouped if the expected arrival is the same day.
128+ - :guilabel: `Weekly `: replenishment needs are grouped if the expected arrival is the same week or
129+ week day.
130+ - :guilabel: `Always `: replenishment needs are always grouped.
131+
132+ Select a default :guilabel: `Buyer ` if the :abbr: `RFQs ( requests for quotation ) ` should always be
133+ assigned to the same user.
134+
147135Specify :guilabel: `Payment Terms `, :guilabel: `1099 Box ` information, and a preferred
148- :guilabel: `Payment Method ` here. A :guilabel: `Receipt Reminder ` can be set here, as well.
136+ :guilabel: `Payment Method ` here. A :guilabel: `Receipt Reminder ` can be set here, as well. Select a
137+ :guilabel: `Supplier Currency ` to be used for purchases from the contact.
138+
139+ Fiscal information
140+ ~~~~~~~~~~~~~~~~~~
141+
142+ To assign a :guilabel: `Fiscal Position ` to this contact, select it from the drop-down menu.
149143
150144Misc section
151145~~~~~~~~~~~~
152146
153- Under the :guilabel: `Misc. ` heading, use :guilabel: `Reference ` field to add any additional
154- information for this contact. If this contact should only be accessible for one company in a
155- multi-company database, select it from the :guilabel: `Company ` field drop-down list. Use the
156- :guilabel: `Website ` drop-down menu to restrict the publishing of this contact to one website (if
157- working on a database with multiple websites). Select one or more :guilabel: `Website Tags ` to assist
158- in filtering published customers on the `/customers ` website page. Select an :guilabel: `Industry `
159- for this contact from the drop-down menu. Use the :guilabel: `SLA Policies ` field to assign a
160- *Helpdesk * SLA policy to this contact.
147+ Under the :guilabel: `Misc. ` heading, enter a :guilabel: `Citizen Identification ` number for *Person *
148+ contacts, or :guilabel: `Company ID ` for *Company * contacts. Use :guilabel: `Reference ` field to add
149+ any additional information for this contact.
150+
151+ If this contact should only be accessible for one company in a multi-company database, select it
152+ from the :guilabel: `Company ` field drop-down list. Use the :guilabel: `Website ` drop-down menu to
153+ restrict the publishing of this contact to one website (if working on a database with multiple
154+ websites).
155+
156+ Select one or more :guilabel: `Website Tags ` to assist in filtering published customers on the
157+ `/customers ` website page. Select an :guilabel: `Industry ` for this contact from the drop-down menu.
158+ Use the :guilabel: `SLA Policies ` field to assign a *Helpdesk * SLA policy to this contact.
159+
160+ Inventory section
161+ ~~~~~~~~~~~~~~~~~
162+
163+ Under the :guilabel: `Inventory ` heading, use the :guilabel: `Customer Location ` drop-down to select
164+ the stock location to be used as a destination when sending goods to this contact. Next, use the
165+ :guilabel: `Vendor Location ` drop-down to selection the stock location used as a source when
166+ recieving goods from this contact. Finally, use the :guilabel: `Subcontractor Location ` drop-down to
167+ idenfy a location used as both a source and destination when sending goods to this contact during a
168+ subcontracting process.
161169
162170Accounting tab
163171--------------
164172
165173The :guilabel: `Accounting ` tab appears when the *Accounting * application is installed. Here, a user
166174can add any related :guilabel: `Bank Accounts `, or set default :guilabel: `Accounting entries `.
167175
168- Under the :guilabel: `Miscellaneous ` heading, use the :guilabel: `LEI ` field to enter a Legal Entity
169- Identifier, if necessary.
176+ Under the :ref: `Invoice Follow-Ups <accounting/follow_up/follow-ups-for-one-customer >` heading, the
177+ :guilabel: `Follow-up Status ` indicates if the contact currently has any overdue payments. To
178+ configure :guilabel: `Reminders ` for this contact, use the radio buttons to select either
179+ :guilabel: `Automatic ` or :guilabel: `Manual ` reminders, as well as schedule the :guilabel: `Next
180+ Reminder `.
170181
171- Internal Notes tab
172- ------------------
173-
174- Following the :guilabel: `Accounting ` tab is the :guilabel: `Internal Notes ` tab, where notes can be
175- left on this contact form, just like on the contact form noted above.
182+ .. _contacts/partner-assignment :
176183
177184Partner Assignment tab
178185----------------------
@@ -185,6 +192,25 @@ Review` configurations. These are **only** present when the *Resellers* module i
185192 Follow the :doc: `Resellers documentation <../sales/crm/track_leads/resellers >` for more
186193 information on publishing partners on the website.
187194
195+ Internal Notes tab
196+ ------------------
197+
198+ Following the :guilabel: `Accounting ` tab is the :guilabel: `Internal Notes ` tab, where notes can be
199+ left on this contact form, just like on the contact form noted above.
200+
201+ UBO tab
202+ -------
203+
204+ The UBO (Ultimate Beneficial Owner) tab contains a snapshot of the *Holdings * information from the
205+ :guilabel: `Equity ` app, as well as information for the individual contact, including their
206+ :guilabel: `Birth Date ` and :guilabel: `Birth Place `.
207+
208+ The :guilabel: `UBO ` tab is **only ** present when the *Equity * app is installed.
209+
210+ To request the information required for the :abbr: `UBO ( Ultimate Beneficial Owner ) ` tab, click the
211+ :icon: `fa-cog ` :guilabel: `Action ` icon, then select :guilabel: `Request UBO Form ` to send an email to
212+ the contact.
213+
188214Smart buttons
189215=============
190216
@@ -199,8 +225,8 @@ Odoo integrates information from every single app, so there are many smart butto
199225 related to this customer from the *CRM * app are accessible.
200226
201227.. tip ::
202- If the corresponding applications are installed, their related smart buttons appear
203- automatically on a contact form.
228+ If the corresponding applications are installed, their related smart buttons appear automatically
229+ on a contact form.
204230
205231A user can see any :guilabel: `Meetings `, :guilabel: `Sales `, :guilabel: `POS Orders `,
206232:guilabel: `Subscriptions `, project :guilabel: `Tasks `, and the :guilabel: `More ` smart button reveals
@@ -221,10 +247,10 @@ If a user decides they no longer want to have this contact active, the record ca
221247that, go to the :icon: `fa-cog ` :guilabel: `Action ` menu at the top of the contact form, and click
222248:guilabel: `Archive `.
223249
224- Then, click :guilabel: `OK ` from the resulting :guilabel: `Confirmation ` pop-up window.
250+ Then, click :guilabel: `Archive ` from the resulting :guilabel: `Confirmation ` pop-up window.
225251
226- With this contact successfully archived, as indicated by a banner at the top, they do not show up
227- in the main contacts page, but they can still be searched for with the :guilabel: `Archived ` filter.
252+ With this contact successfully archived, as indicated by a banner at the top, they do not show up in
253+ the main contacts page, but they can still be searched for with the :guilabel: `Archived ` filter.
228254
229255.. tip ::
230256 A contact can be *unarchived *, if the user decides to work with them again. To do that, just
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