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[IMP] Contacts: Address type correction
closes #14994 X-original-commit: 24f90d4 Signed-off-by: Felicia Kuan (feku) <[email protected]> Co-authored-by: Felicia Kuan <[email protected]>
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content/applications/essentials/contacts.rst

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@@ -5,93 +5,69 @@ Contacts
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========
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Contacts are created in the **Contacts** application for customers the company does business with
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through Odoo. A contact is a repository of vital business information, facilitating communication
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and business transactions.
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through Odoo. A contact record is a repository of vital business information, facilitating
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communication and business transactions.
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Contact form
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============
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To create a new contact, navigate to the :menuselection:`Contacts app`, and click
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:guilabel:`Create`. A new form appears where various contact information can be added.
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To create a new contact, navigate to the :menuselection:`Contacts app`, and click :guilabel:`New`. A
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new form appears where various contact information can be added.
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Contact type
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------------
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Odoo allows for both :guilabel:`Individual` and :guilabel:`Company` contacts. Select either
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:guilabel:`Individual` or :guilabel:`Company`, depending on the type of contact that is being added.
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Name
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----
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First, fill in the name of the :guilabel:`Individual` or :guilabel:`Company`. This is how the name
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appears throughout the database. This field is **mandatory**.
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Odoo supports both :guilabel:`Person` and :guilabel:`Company` contacts. Select the appropriate type
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for the new contact. Fill in the name of the :guilabel:`Person` or :guilabel:`Company`. This is how
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the name appears throughout the database. This field is **mandatory**.
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.. tip::
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:guilabel:`Individual` contacts can have a :guilabel:`Company` contact linked to it. After
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selecting :guilabel:`Individual`, a new :guilabel:`Company Name...` field appears below the
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first name field.
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:guilabel:`Person` contacts can be linked to a :guilabel:`Company` contact. After selecting
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:guilabel:`Person`, the :guilabel:`Company` field becomes visible.
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Address
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-------
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Next, enter the :guilabel:`Address` of the :guilabel:`Company` or :guilabel:`Individual`.
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.. tip::
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If the :guilabel:`Individual` option is chosen, then the *type of address* can be chosen from a
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drop-down menu. Options for this drop-down menu include: :guilabel:`Contact`, :guilabel:`Invoice
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Address`, :guilabel:`Delivery Address`, :guilabel:`Other Address`, and :guilabel:`Private
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Address`.
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In the :icon:`fa-envelope` :guilabel:`(envelope)` field, enter the email address with the domain. In
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the :icon:`fa-phone` :guilabel:`(phone)` field enter the phone number with the appropriate country
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code. Next, enter the :guilabel:`Address` of the :guilabel:`Company` or :guilabel:`Person`.
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Additional fields
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-----------------
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Additional details are included on the initial form. The following fields are available:
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- :guilabel:`VAT`: Value Added Tax number.
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- :guilabel:`Citizen Identification`: citizen or government identification number (only available
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on :guilabel:`Individual`).
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- :guilabel:`Job Position`: list the job position of the :guilabel:`Individual` (only available on
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:guilabel:`Individual`).
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- :guilabel:`Phone`: list phone number (with country code). Make a call, send an SMS, or WhatsApp
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message by hovering over the field on the saved form, and clicking the desired option.
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- :guilabel:`Mobile`: list mobile phone number (with country code). Make a call, send an SMS, or
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WhatsApp message by hovering over the field on the saved form, and clicking on the desired option.
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- :guilabel:`Email`: enter the email address with the domain.
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- :guilabel:`Job Position`: list the job position of the :guilabel:`Person` (only available on
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:guilabel:`Person`).
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- :guilabel:`Tax ID`: the identification number used for tax and accounting purposes.
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- :guilabel:`Partner Level`: select the designated :ref:`partner <contacts/partner-assignment>`
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level for this contact from the drop-down menu.
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- :guilabel:`Website`: enter the full website address, starting with `http` or `https`.
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- :guilabel:`Title`: select :guilabel:`Doctor`, :guilabel:`Madam`, :guilabel:`Miss`,
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:guilabel:`Mister`, :guilabel:`Professor`, or create a new one directly from this field.
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- :guilabel:`Language`: enter the language used by the contact. All of the emails and documents sent
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to this contact are then translated to the selected language.
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- :guilabel:`Tags`: enter preconfigured tags by typing them in the field, or clicking the drop-down
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menu, and selecting one. To create a new one, type the new tag in the field, and click
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:guilabel:`Create` from the resulting drop-down menu.
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Contacts & Addresses tab
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------------------------
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Contacts tab
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------------
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At the bottom of the contact form are several tabs. On the :guilabel:`Contacts & Addresses` tab,
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contacts can be added that are associated with a :guilabel:`Company` and related addresses. For
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example, a specific contact person for the company can be listed here.
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On the :guilabel:`Contacts` tab, contacts can be added that are associated with a
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:guilabel:`Company` and related addresses. For example, a specific contact person for the company
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can be listed here.
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Multiple addresses can be added on both :guilabel:`Individual` and :guilabel:`Company` contacts. To
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do so, click :guilabel:`Add` in the :guilabel:`Contacts & Addresses` tab. Doing so reveals a
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Multiple addresses can be added on both :guilabel:`Person` and :guilabel:`Company` contacts. To do
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so, click :guilabel:`Add Contact` in the :guilabel:`Contacts` tab. Doing so reveals a
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:guilabel:`Create Contact` pop-up form, in which additional addresses can be configured.
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.. image:: contacts/contact-form-add-address.png
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:align: center
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:alt: Add a contact/address to the contact form.
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On the :guilabel:`Create Contact` pop-up form, start by clicking the default :guilabel:`Other
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Address` field at the top to reveal a drop-down menu of address-related options.
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Select any of the following options:
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On the :guilabel:`Create Contact` pop-up form, select one of the following options:
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- :guilabel:`Contact`: adds another contact to the existing contact form.
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- :guilabel:`Invoice Address`: adds a specific invoice address to the existing contact form.
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- :guilabel:`Delivery Address`: adds a specific delivery address to the existing contact form.
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- :guilabel:`Other Address`: adds an alternate address to the existing contact form.
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- :guilabel:`Private Address`: adds a private address to the existing contact form.
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- :guilabel:`Invoice`: adds a specific invoice address to the existing contact form.
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- :guilabel:`Delivery`: adds a specific delivery address to the existing contact form.
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- :guilabel:`Other`: adds an alternate address to the existing contact form.
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.. image:: contacts/create-contact-window.png
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:align: center
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:alt: Create a new contact/address on a contact form.
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Once an option is selected, enter the corresponding contact information that should be used for the
@@ -101,7 +77,7 @@ Add the :guilabel:`Contact Name`, :guilabel:`Address`, :guilabel:`Email`, along
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:guilabel:`Phone` and/or :guilabel:`Mobile` numbers below.
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Set the :guilabel:`Job Position`, which appears if the :guilabel:`Contact` address type has been
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selected. This is similar to the :guilabel:`Individual` contact.
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selected. This is similar to the :guilabel:`Person` contact.
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To add a note, click on the text field next to :guilabel:`Notes`, and write anything that is
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applicable to the customer or contact.
@@ -138,41 +114,72 @@ Point Of Sale section
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~~~~~~~~~~~~~~~~~~~~~
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Under the :guilabel:`Point Of Sale` heading, enter a :guilabel:`Barcode` that can be used to
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identify the contact. Use the :guilabel:`Loyalty Points` field to track points the user won as part
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of a *Loyalty Program*.
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identify the contact.
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Purchase section
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~~~~~~~~~~~~~~~~
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Under the :guilabel:`Purchase` heading, select how :abbr:`RFQs (requests for quotation)` for this
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contact should be grouped together:
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- :guilabel:`On Order`: replenishment needs are grouped together except for :abbr:`MTO (made to
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order)`
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- :guilabel:`Daily`: replenishment needs are grouped if the expected arrival is the same day.
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- :guilabel:`Weekly`: replenishment needs are grouped if the expected arrival is the same week or
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week day.
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- :guilabel:`Always`: replenishment needs are always grouped.
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Select a default :guilabel:`Buyer` if the :abbr:`RFQs (requests for quotation)` should always be
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assigned to the same user.
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Specify :guilabel:`Payment Terms`, :guilabel:`1099 Box` information, and a preferred
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:guilabel:`Payment Method` here. A :guilabel:`Receipt Reminder` can be set here, as well.
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:guilabel:`Payment Method` here. A :guilabel:`Receipt Reminder` can be set here, as well. Select a
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:guilabel:`Supplier Currency` to be used for purchases from the contact.
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Fiscal information
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~~~~~~~~~~~~~~~~~~
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To assign a :guilabel:`Fiscal Position` to this contact, select it from the drop-down menu.
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Misc section
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~~~~~~~~~~~~
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Under the :guilabel:`Misc.` heading, use :guilabel:`Reference` field to add any additional
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information for this contact. If this contact should only be accessible for one company in a
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multi-company database, select it from the :guilabel:`Company` field drop-down list. Use the
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:guilabel:`Website` drop-down menu to restrict the publishing of this contact to one website (if
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working on a database with multiple websites). Select one or more :guilabel:`Website Tags` to assist
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in filtering published customers on the `/customers` website page. Select an :guilabel:`Industry`
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for this contact from the drop-down menu. Use the :guilabel:`SLA Policies` field to assign a
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*Helpdesk* SLA policy to this contact.
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Under the :guilabel:`Misc.` heading, enter a :guilabel:`Citizen Identification` number for *Person*
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contacts, or :guilabel:`Company ID` for *Company* contacts. Use :guilabel:`Reference` field to add
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any additional information for this contact.
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If this contact should only be accessible for one company in a multi-company database, select it
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from the :guilabel:`Company` field drop-down list. Use the :guilabel:`Website` drop-down menu to
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restrict the publishing of this contact to one website (if working on a database with multiple
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websites).
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Select one or more :guilabel:`Website Tags` to assist in filtering published customers on the
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`/customers` website page. Select an :guilabel:`Industry` for this contact from the drop-down menu.
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Use the :guilabel:`SLA Policies` field to assign a *Helpdesk* SLA policy to this contact.
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Inventory section
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~~~~~~~~~~~~~~~~~
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Under the :guilabel:`Inventory` heading, use the :guilabel:`Customer Location` drop-down to select
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the stock location to be used as a destination when sending goods to this contact. Next, use the
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:guilabel:`Vendor Location` drop-down to selection the stock location used as a source when
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recieving goods from this contact. Finally, use the :guilabel:`Subcontractor Location` drop-down to
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idenfy a location used as both a source and destination when sending goods to this contact during a
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subcontracting process.
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Accounting tab
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--------------
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The :guilabel:`Accounting` tab appears when the *Accounting* application is installed. Here, a user
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can add any related :guilabel:`Bank Accounts`, or set default :guilabel:`Accounting entries`.
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Under the :guilabel:`Miscellaneous` heading, use the :guilabel:`LEI` field to enter a Legal Entity
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Identifier, if necessary.
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Under the :ref:`Invoice Follow-Ups <accounting/follow_up/follow-ups-for-one-customer>` heading, the
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:guilabel:`Follow-up Status` indicates if the contact currently has any overdue payments. To
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configure :guilabel:`Reminders` for this contact, use the radio buttons to select either
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:guilabel:`Automatic` or :guilabel:`Manual` reminders, as well as schedule the :guilabel:`Next
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Reminder`.
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Internal Notes tab
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------------------
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Following the :guilabel:`Accounting` tab is the :guilabel:`Internal Notes` tab, where notes can be
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left on this contact form, just like on the contact form noted above.
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.. _contacts/partner-assignment:
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Partner Assignment tab
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----------------------
@@ -185,6 +192,25 @@ Review` configurations. These are **only** present when the *Resellers* module i
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Follow the :doc:`Resellers documentation <../sales/crm/track_leads/resellers>` for more
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information on publishing partners on the website.
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Internal Notes tab
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------------------
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Following the :guilabel:`Accounting` tab is the :guilabel:`Internal Notes` tab, where notes can be
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left on this contact form, just like on the contact form noted above.
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UBO tab
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-------
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The UBO (Ultimate Beneficial Owner) tab contains a snapshot of the *Holdings* information from the
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:guilabel:`Equity` app, as well as information for the individual contact, including their
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:guilabel:`Birth Date` and :guilabel:`Birth Place`.
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The :guilabel:`UBO` tab is **only** present when the *Equity* app is installed.
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To request the information required for the :abbr:`UBO (Ultimate Beneficial Owner)` tab, click the
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:icon:`fa-cog` :guilabel:`Action` icon, then select :guilabel:`Request UBO Form` to send an email to
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the contact.
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Smart buttons
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=============
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related to this customer from the *CRM* app are accessible.
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.. tip::
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If the corresponding applications are installed, their related smart buttons appear
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automatically on a contact form.
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If the corresponding applications are installed, their related smart buttons appear automatically
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on a contact form.
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A user can see any :guilabel:`Meetings`, :guilabel:`Sales`, :guilabel:`POS Orders`,
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:guilabel:`Subscriptions`, project :guilabel:`Tasks`, and the :guilabel:`More` smart button reveals
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that, go to the :icon:`fa-cog` :guilabel:`Action` menu at the top of the contact form, and click
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:guilabel:`Archive`.
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Then, click :guilabel:`OK` from the resulting :guilabel:`Confirmation` pop-up window.
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Then, click :guilabel:`Archive` from the resulting :guilabel:`Confirmation` pop-up window.
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With this contact successfully archived, as indicated by a banner at the top, they do not show up
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in the main contacts page, but they can still be searched for with the :guilabel:`Archived` filter.
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With this contact successfully archived, as indicated by a banner at the top, they do not show up in
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the main contacts page, but they can still be searched for with the :guilabel:`Archived` filter.
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.. tip::
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A contact can be *unarchived*, if the user decides to work with them again. To do that, just
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