@@ -8,13 +8,13 @@ subscription product or service. Subscribers go through the renewal process at d
88companies that offer subscriptions prefer to automate the renewal process for customers. However,
99manual subscription renewals are still used in some cases.
1010
11- With the Odoo :guilabel: ` Subscriptions ` application, a company can manage all of its subscriptions
12- in one place. Renewals can be processed automatically or manually, include additional products or
13- upsells per renewal order, and be filtered in batch views to locate customers who need to renew
14- their subscriptions.
11+ With the Odoo ** Subscriptions ** application, a company can manage all of its subscriptions in one
12+ place. Renewals can be processed automatically or manually, include additional products or upsells
13+ per renewal order, and be filtered in batch views to locate customers who need to renew their
14+ subscriptions.
1515
16- Opening a renewal quotation
17- ===========================
16+ Create a renewal manually
17+ =========================
1818
1919In order to create a renewal quotation, there are certain prerequisites that a subscription must
2020meet.
2424 - Payment from the customer for the initial subscription must be invoiced and registered.
2525
2626To check if an existing subscription quotation meets the prerequisites, navigate to
27- :menuselection: `Subscriptions app --> Subscriptions--> Quotations ` and select the desired quotation
27+ :menuselection: `Subscriptions app --> Subscriptions --> Quotations ` and select the desired quotation
2828from the list. Properly configured subscriptions show as being in the :guilabel: `Sales Order ` stage,
2929have an :guilabel: `In Progress ` tag, and have the :guilabel: `Renew ` button in the row of buttons
3030directly above the order form.
@@ -42,7 +42,7 @@ From here, follow the standard sales flow to
4242:doc: `invoice the order <../../sales/sales/invoicing/invoicing_policy >`, and :ref: `register payment
4343<finance/accounting/register-payment-invoice-bill>`.
4444
45- Once the renewal quotation is confirmed, it becomes a sale order and a :icon: `fa-usd `
45+ Once the renewal quotation is confirmed, it becomes a sales order and a :icon: `fa-usd `
4646:guilabel: `Sales History ` smart button appears at the top of the page. When the :icon: `fa-usd `
4747:guilabel: `Sales History ` smart button is clicked, Odoo loads a new page showcasing the different
4848sales orders attached to this subscription, along with their individual
@@ -55,10 +55,10 @@ sales orders attached to this subscription, along with their individual
5555.. important ::
5656 On rare occasions, automatic payments can fail to register properly, which results in a
5757 :guilabel: `Payment Failure ` tag on the sale order and the :guilabel: `Contract in exception `
58- checkbox being automatically ticked in the :guilabel: `Subscription ` section of the sale order's
58+ checkbox being automatically ticked in the :guilabel: `Subscription ` section of the sales order's
5959 :guilabel: `Other Info ` tab.
6060
61- Being marked Contract in exception prevents scheduled actions from running, which keeps the
61+ Being marked :guilabel: ` Contract in exception ` prevents scheduled actions from running, which keeps the
6262 system from accidentally double-charging the customer if the automatic payment actually went
6363 through. Because the status of the payment failed to register with the system, users must
6464 manually check if the payment has been made before automatic payments and other scheduled actions
@@ -67,16 +67,16 @@ sales orders attached to this subscription, along with their individual
6767 To do this, navigate to :menuselection: `Subscriptions app --> Subscriptions --> Quotations `.
6868 Click into the desired subscription, then check the Chatter to see if the payment was made.
6969
70- If the payment *was not * made, first enter :doc: `Developer Mode <../../general/developer_mode >`.
70+ If the payment *was not * made, first enter :doc: `developer mode <../../general/developer_mode >`.
7171 Then, click the :guilabel: `Other Info ` tab, and untick the checkbox next to :guilabel: `Contract
7272 in exception `. Reload the sale order and confirm that the :guilabel: `Payment Failure ` tag is
7373 gone.
7474
7575 If the payment *was * made, a new invoice must be made and posted manually. This automatically
7676 updates the next invoice date of the subscription. Once the invoice is created, enter
77- :doc: `Developer Mode <../../general/developer_mode >` and navigate to the new sale order. Click
77+ :doc: `developer mode <../../general/developer_mode >` and navigate to the new sales order. Click
7878 the :guilabel: `Other Info ` tab, and untick the checkbox next to
79- :guilabel: `Contract in exception `. Reload the sale order and confirm that the
79+ :guilabel: `Contract in exception `. Reload the sales order and confirm that the
8080 :guilabel: `Payment Failure ` tag is gone.
8181
8282 .. figure :: renewals/contract-in-exception.png
@@ -87,8 +87,8 @@ sales orders attached to this subscription, along with their individual
8787 tag shown.
8888
8989 In both cases, once the :guilabel: `Contract in exception ` checkbox is no longer ticked, Odoo
90- handles renewals automatically again. If the subscription remains in Payment Failure, it is
91- ignored by Odoo until the sale order is closed.
90+ handles renewals automatically again. If the subscription remains in :guilabel: ` Payment Failure ` , it is
91+ ignored by Odoo until the sales order is closed.
9292
9393.. seealso ::
9494 - :doc: `../subscriptions `
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