(EAI-980) Write a Public Chatbot Data Usage docs page (#245)

Author: nlarew

source/ai-chatbot-data-usage.txt

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+:hidefeedback: page
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+=============================================
+MongoDB AI Chatbot Data and Usage Information
+=============================================
+
+.. meta::
+   :description: Learn how the MongoDB AI Chatbot uses your data.
+
+The MongoDB AI Chatbot is an AI assistant that is able to answer
+questions about MongoDB’s products and services, troubleshoot issues,
+generate code, and offer advice on how to build your application. The
+chatbot is powered by Generative AI and may give inaccurate responses.
+See our :doc:`Generative AI FAQ <generative-ai-faq>` for more
+information.
+
+The chatbot is available within MongoDB Documentation and across various
+other MongoDB properties. It’s also available to use in AI tools from
+third parties that partner with MongoDB.
+
+How Your Data is Used
+---------------------
+
+MongoDB stores the following information for up to one year:
+
+- The full text of your prompt
+- The full text of the generated response
+- Feedback data that you provide, such as ratings and text comments
+- User engagement data, such as the URL or app from which you used the chatbot
+
+We use your data to operate the chatbot service and to provide a useful
+experience. For example, we store anonymous conversation history for
+each session so that you can ask follow up questions.
+
+We also use this information to understand how you interact with our
+chatbot and to make improvements based on feedback. We evaluate LLM
+responses to measure quality and accuracy. We may use your data to
+synthesize anonymous test cases for this purpose.
+
+The information that we store is not shared with or sold to any third
+parties.
+
+What If I Prefer Not to Use the Chatbot?
+----------------------------------------
+
+Currently, our AI chatbot is an integral part of our platform's support
+system and, to ensure consistent access to support features for all
+users, our AI chatbot cannot be individually disabled. However,
+interaction with the chatbot is entirely optional.
+
+Learn More
+----------
+
+The chatbot is open source. You can find the source code on GitHub:
+https://github.com/mongodb/chatbot/.