From a8d803dd4986a26a2d6b1278f7f784ba75fcb74e Mon Sep 17 00:00:00 2001 From: Alex Reinhart Date: Mon, 12 Jul 2021 17:38:01 -0500 Subject: [PATCH] Mention Cyberduck problem and solution --- docs/symptom-survey/server-access.md | 9 +++++++++ 1 file changed, 9 insertions(+) diff --git a/docs/symptom-survey/server-access.md b/docs/symptom-survey/server-access.md index 5795f0db7..62f91d0ea 100644 --- a/docs/symptom-survey/server-access.md +++ b/docs/symptom-survey/server-access.md @@ -60,3 +60,12 @@ prefer.) 3. You should then have access to the CSV files of individual responses from CMU Delphi COVID Survey of Facebook users. See our [response files documentation](survey-files.md) for information on how these files are formatted. + +### Cyberduuck connection problems + +Data users have reported receiving an error when utilizing newer versions of the +CyberDuck SFTP client (version 7.0 and higher). A "broken pipe" or disconnection +error is received when attempting to download larger files, such as the monthly +data files. If you experience this problem, we found that Cyberduck version 6.9 +works as expected; this version can be downloaded +[here](https://update.cyberduck.io/Cyberduck-6.9.4.30164.zip).