From 3162811ae69b7dbf08be3c329a14580d194b7222 Mon Sep 17 00:00:00 2001
From: falc1 <sokolovskyi.engineer@gmail.com>
Date: Fri, 25 Apr 2025 15:37:02 +0400
Subject: [PATCH 1/6] Add update ticket action and set actions

---
 .../assign-ticket-to-agent.mjs                |  35 +++++
 .../assign-ticket-to-group.mjs                |  35 +++++
 .../actions/close-ticket/close-ticket.mjs     |  33 ++++
 .../set-ticket-priority.mjs                   |  36 +++++
 .../set-ticket-status/set-ticket-status.mjs   |  36 +++++
 .../actions/update-ticket/update-ticket.mjs   | 142 ++++++++++++++++++
 6 files changed, 317 insertions(+)
 create mode 100644 components/freshdesk/actions/assign-ticket-to-agent/assign-ticket-to-agent.mjs
 create mode 100644 components/freshdesk/actions/assign-ticket-to-group/assign-ticket-to-group.mjs
 create mode 100644 components/freshdesk/actions/close-ticket/close-ticket.mjs
 create mode 100644 components/freshdesk/actions/set-ticket-priority/set-ticket-priority.mjs
 create mode 100644 components/freshdesk/actions/set-ticket-status/set-ticket-status.mjs
 create mode 100644 components/freshdesk/actions/update-ticket/update-ticket.mjs

diff --git a/components/freshdesk/actions/assign-ticket-to-agent/assign-ticket-to-agent.mjs b/components/freshdesk/actions/assign-ticket-to-agent/assign-ticket-to-agent.mjs
new file mode 100644
index 0000000000000..5c84b128964ac
--- /dev/null
+++ b/components/freshdesk/actions/assign-ticket-to-agent/assign-ticket-to-agent.mjs
@@ -0,0 +1,35 @@
+import freshdesk from "../../freshdesk.app.mjs";
+
+export default {
+  key: "freshdesk-assign-ticket-to-agent",
+  name: "Assign Ticket to Agent",
+  description: "Assign a Freshdesk ticket to a specific agent",
+  version: "0.0.3",
+  type: "action",
+  props: {
+    freshdesk,
+    ticketId: {
+      propDefinition: [
+        freshdesk,
+        "ticketId",
+      ],
+    },
+    responder_id: {
+      type: "integer",
+      label: "Agent ID",
+      description: "ID of the agent to assign this ticket to",
+    },
+  },
+  async run({ $ }) {
+    const response = await this.freshdesk._makeRequest({
+      $,
+      method: "PUT",
+      url: `/tickets/${this.ticketId}`,
+      data: {
+        responder_id: this.responder_id,
+      },
+    });
+    $.export("$summary", `Ticket ${this.ticketId} assigned to agent ${this.responder_id}`);
+    return response;
+  },
+};
diff --git a/components/freshdesk/actions/assign-ticket-to-group/assign-ticket-to-group.mjs b/components/freshdesk/actions/assign-ticket-to-group/assign-ticket-to-group.mjs
new file mode 100644
index 0000000000000..1b90e422e91f1
--- /dev/null
+++ b/components/freshdesk/actions/assign-ticket-to-group/assign-ticket-to-group.mjs
@@ -0,0 +1,35 @@
+import freshdesk from "../../freshdesk.app.mjs";
+
+export default {
+  key: "freshdesk-assign-ticket-to-group",
+  name: "Assign Ticket to Group",
+  description: "Assign a Freshdesk ticket to a specific group",
+  version: "0.0.3",
+  type: "action",
+  props: {
+    freshdesk,
+    ticketId: {
+      propDefinition: [
+        freshdesk,
+        "ticketId",
+      ],
+    },
+    group_id: {
+      type: "integer",
+      label: "Group ID",
+      description: "ID of the group to assign this ticket to",
+    },
+  },
+  async run({ $ }) {
+    const response = await this.freshdesk._makeRequest({
+      $,
+      method: "PUT",
+      url: `/tickets/${this.ticketId}`,
+      data: {
+        group_id: this.group_id,
+      },
+    });
+    $.export("$summary", `Ticket ${this.ticketId} assigned to group ${this.group_id}`);
+    return response;
+  },
+};
diff --git a/components/freshdesk/actions/close-ticket/close-ticket.mjs b/components/freshdesk/actions/close-ticket/close-ticket.mjs
new file mode 100644
index 0000000000000..6697f7e56db1a
--- /dev/null
+++ b/components/freshdesk/actions/close-ticket/close-ticket.mjs
@@ -0,0 +1,33 @@
+import freshdesk from "../../freshdesk.app.mjs";
+
+export default {
+  key: "freshdesk-close-ticket",
+  name: "Close Ticket",
+  description: "Set a Freshdesk ticket's status to 'Closed'. [See docs](https://developers.freshdesk.com/api/#update_a_ticket)",
+  version: "0.0.3",
+  type: "action",
+  props: {
+    freshdesk,
+    ticketId: {
+      propDefinition: [
+        freshdesk,
+        "ticketId",
+      ],
+    },
+  },
+  async run({ $ }) {
+    const CLOSED_STATUS = 5; // Freshdesk status code for 'Closed'
+
+    const response = await this.freshdesk._makeRequest({
+      $,
+      method: "PUT",
+      url: `/tickets/${this.ticketId}`,
+      data: {
+        status: CLOSED_STATUS,
+      },
+    });
+
+    $.export("$summary", `Ticket ${this.ticketId} closed successfully`);
+    return response;
+  },
+};
diff --git a/components/freshdesk/actions/set-ticket-priority/set-ticket-priority.mjs b/components/freshdesk/actions/set-ticket-priority/set-ticket-priority.mjs
new file mode 100644
index 0000000000000..8731e1715ddc6
--- /dev/null
+++ b/components/freshdesk/actions/set-ticket-priority/set-ticket-priority.mjs
@@ -0,0 +1,36 @@
+import freshdesk from "../../freshdesk.app.mjs";
+
+export default {
+  key: "freshdesk-set-ticket-priority",
+  name: "Set Ticket Priority",
+  description: "Update the priority of a ticket in Freshdesk",
+  version: "0.0.3",
+  type: "action",
+  props: {
+    freshdesk,
+    ticketId: {
+      propDefinition: [
+        freshdesk,
+        "ticketId",
+      ],
+    },
+    ticketPriority: {
+      propDefinition: [
+        freshdesk,
+        "ticketPriority",
+      ],
+    },
+  },
+  async run({ $ }) {
+    const response = await this.freshdesk._makeRequest({
+      $,
+      method: "PUT",
+      url: `/tickets/${this.ticketId}`,
+      data: {
+        priority: this.ticketPriority,
+      },
+    });
+    $.export("$summary", `Ticket ${this.ticketId} priority updated to ${this.ticketPriority}`);
+    return response;
+  },
+};
diff --git a/components/freshdesk/actions/set-ticket-status/set-ticket-status.mjs b/components/freshdesk/actions/set-ticket-status/set-ticket-status.mjs
new file mode 100644
index 0000000000000..763ac7a7e3fb0
--- /dev/null
+++ b/components/freshdesk/actions/set-ticket-status/set-ticket-status.mjs
@@ -0,0 +1,36 @@
+import freshdesk from "../../freshdesk.app.mjs";
+
+export default {
+  key: "freshdesk-set-ticket-status",
+  name: "Set Ticket Status",
+  description: "Update the status of a ticket in Freshdesk",
+  version: "0.0.3",
+  type: "action",
+  props: {
+    freshdesk,
+    ticketId: {
+      propDefinition: [
+        freshdesk,
+        "ticketId",
+      ],
+    },
+    ticketStatus: {
+      propDefinition: [
+        freshdesk,
+        "ticketStatus",
+      ],
+    },
+  },
+  async run({ $ }) {
+    const response = await this.freshdesk._makeRequest({
+      $,
+      method: "PUT",
+      url: `/tickets/${this.ticketId}`,
+      data: {
+        status: this.ticketStatus,
+      },
+    });
+    $.export("$summary", `Ticket ${this.ticketId} status updated to ${this.ticketStatus}`);
+    return response;
+  },
+};
diff --git a/components/freshdesk/actions/update-ticket/update-ticket.mjs b/components/freshdesk/actions/update-ticket/update-ticket.mjs
new file mode 100644
index 0000000000000..c952e5165c88d
--- /dev/null
+++ b/components/freshdesk/actions/update-ticket/update-ticket.mjs
@@ -0,0 +1,142 @@
+import freshdesk from "../../freshdesk.app.mjs";
+import { removeNullEntries } from "../../common/utils.mjs";
+
+export default {
+  key: "freshdesk-update-ticket",
+  name: "Update a Ticket",
+  description: "Update status, priority, subject, description, agent, group, tags, etc. [See docs](https://developers.freshdesk.com/api/#update_a_ticket)",
+  version: "0.0.11",
+  type: "action",
+  props: {
+    freshdesk,
+    ticketId: {
+      propDefinition: [
+        freshdesk,
+        "ticketId",
+      ],
+    },
+    ticketStatus: {
+      propDefinition: [
+        freshdesk,
+        "ticketStatus",
+      ],
+      optional: true,
+    },
+    ticketPriority: {
+      propDefinition: [
+        freshdesk,
+        "ticketPriority",
+      ],
+      optional: true,
+    },
+    subject: {
+      type: "string",
+      label: "Subject",
+      description: "Ticket subject",
+      optional: true,
+    },
+    description: {
+      type: "string",
+      label: "Description",
+      description: "Detailed ticket description (HTML allowed)",
+      optional: true,
+    },
+    group_id: {
+      type: "integer",
+      label: "Group ID",
+      description: "ID of the group to assign this ticket to",
+      optional: true,
+    },
+    responder_id: {
+      type: "integer",
+      label: "Agent ID",
+      description: "ID of the agent to assign this ticket to",
+      optional: true,
+    },
+    email: {
+      type: "string",
+      label: "Requester Email (replaces requester)",
+      description: "Updates the requester. If no contact with this email exists, a new one will be created and assigned to the ticket.",
+      optional: true,
+    },
+    phone: {
+      type: "string",
+      label: "Requester Phone (replaces requester)",
+      description: "If no contact with this phone number exists, a new one will be created. If used without email, 'name' is required.",
+      optional: true,
+    },
+    name: {
+      type: "string",
+      label: "Requester Name (required with phone if no email)",
+      description: "Used when creating a contact with phone but no email.",
+      optional: true,
+    },
+    type: {
+      type: "string",
+      label: "Type",
+      description: "Type of ticket (must match one of the allowed values)",
+      optional: true,
+      options: [
+        "Question",
+        "Incident",
+        "Problem",
+        "Feature Request",
+        "Refund",
+      ],
+    },
+    custom_fields: {
+      type: "object",
+      label: "Custom Fields",
+      description: "Custom fields as key-value pairs (make sure types match your config)",
+      optional: true,
+    },
+  },
+  async run({ $ }) {
+    const {
+      freshdesk,
+      ticketId,
+      ticketStatus,
+      ticketPriority,
+      subject,
+      description,
+      type,
+      group_id,
+      responder_id,
+      email,
+      phone,
+      name,
+      tags,
+      custom_fields,
+    } = this;
+
+    const data = removeNullEntries({
+      status: ticketStatus,
+      priority: ticketPriority,
+      subject,
+      description,
+      type,
+      group_id,
+      responder_id,
+      email,
+      phone,
+      name,
+      tags,
+      custom_fields,
+    });
+
+    if (!Object.keys(data).length) {
+      throw new Error("Please provide at least one field to update.");
+    }
+
+    const response = await freshdesk._makeRequest({
+      $,
+      method: "PUT",
+      url: `/tickets/${ticketId}`,
+      data,
+    });
+
+    $.export("$summary", `Ticket ${ticketId} updated successfully`);
+    return response;
+  },
+};
+

From 57d8eb51b15b926907d09318b2d94c248ff43cf3 Mon Sep 17 00:00:00 2001
From: falc1 <sokolovskyi.engineer@gmail.com>
Date: Fri, 25 Apr 2025 16:12:04 +0400
Subject: [PATCH 2/6] Ammend

---
 .../freshdesk/actions/update-ticket/update-ticket.mjs       | 6 ++----
 components/freshdesk/package.json                           | 2 +-
 2 files changed, 3 insertions(+), 5 deletions(-)

diff --git a/components/freshdesk/actions/update-ticket/update-ticket.mjs b/components/freshdesk/actions/update-ticket/update-ticket.mjs
index c952e5165c88d..9537799b89002 100644
--- a/components/freshdesk/actions/update-ticket/update-ticket.mjs
+++ b/components/freshdesk/actions/update-ticket/update-ticket.mjs
@@ -4,8 +4,8 @@ import { removeNullEntries } from "../../common/utils.mjs";
 export default {
   key: "freshdesk-update-ticket",
   name: "Update a Ticket",
-  description: "Update status, priority, subject, description, agent, group, tags, etc. [See docs](https://developers.freshdesk.com/api/#update_a_ticket)",
-  version: "0.0.11",
+  description: "Update status, priority, subject, description, agent, group, etc. [See docs](https://developers.freshdesk.com/api/#update_a_ticket)",
+  version: "0.0.12",
   type: "action",
   props: {
     freshdesk,
@@ -105,7 +105,6 @@ export default {
       email,
       phone,
       name,
-      tags,
       custom_fields,
     } = this;
 
@@ -120,7 +119,6 @@ export default {
       email,
       phone,
       name,
-      tags,
       custom_fields,
     });
 
diff --git a/components/freshdesk/package.json b/components/freshdesk/package.json
index 1128b1f775f3e..b8471eff6fd82 100644
--- a/components/freshdesk/package.json
+++ b/components/freshdesk/package.json
@@ -1,6 +1,6 @@
 {
   "name": "@pipedream/freshdesk",
-  "version": "0.1.1",
+  "version": "0.1.2",
   "description": "Pipedream Freshdesk Components",
   "main": "freshdesk.app.mjs",
   "keywords": [

From 8022b19a287524f7d8a467e4ef47f359ce82ea2a Mon Sep 17 00:00:00 2001
From: falc1 <sokolovskyi.engineer@gmail.com>
Date: Fri, 25 Apr 2025 16:12:04 +0400
Subject: [PATCH 3/6] Ammend

---
 .../freshdesk/actions/update-ticket/update-ticket.mjs       | 6 ++----
 components/freshdesk/package.json                           | 2 +-
 2 files changed, 3 insertions(+), 5 deletions(-)

diff --git a/components/freshdesk/actions/update-ticket/update-ticket.mjs b/components/freshdesk/actions/update-ticket/update-ticket.mjs
index c952e5165c88d..9537799b89002 100644
--- a/components/freshdesk/actions/update-ticket/update-ticket.mjs
+++ b/components/freshdesk/actions/update-ticket/update-ticket.mjs
@@ -4,8 +4,8 @@ import { removeNullEntries } from "../../common/utils.mjs";
 export default {
   key: "freshdesk-update-ticket",
   name: "Update a Ticket",
-  description: "Update status, priority, subject, description, agent, group, tags, etc. [See docs](https://developers.freshdesk.com/api/#update_a_ticket)",
-  version: "0.0.11",
+  description: "Update status, priority, subject, description, agent, group, etc. [See docs](https://developers.freshdesk.com/api/#update_a_ticket)",
+  version: "0.0.12",
   type: "action",
   props: {
     freshdesk,
@@ -105,7 +105,6 @@ export default {
       email,
       phone,
       name,
-      tags,
       custom_fields,
     } = this;
 
@@ -120,7 +119,6 @@ export default {
       email,
       phone,
       name,
-      tags,
       custom_fields,
     });
 
diff --git a/components/freshdesk/package.json b/components/freshdesk/package.json
index 1128b1f775f3e..4d9f224444b3b 100644
--- a/components/freshdesk/package.json
+++ b/components/freshdesk/package.json
@@ -1,6 +1,6 @@
 {
   "name": "@pipedream/freshdesk",
-  "version": "0.1.1",
+  "version": "0.1.3",
   "description": "Pipedream Freshdesk Components",
   "main": "freshdesk.app.mjs",
   "keywords": [

From 45ee9b178a2a7e761dbeae7bfd70ae3a1064db7b Mon Sep 17 00:00:00 2001
From: falc1 <sokolovskyi.engineer@gmail.com>
Date: Tue, 29 Apr 2025 00:32:13 +0400
Subject: [PATCH 4/6] Fix after QA

---
 .../assign-ticket-to-agent.mjs                | 18 ++++--
 .../assign-ticket-to-group.mjs                | 19 ++++--
 .../actions/close-ticket/close-ticket.mjs     |  2 +-
 .../actions/create-company/create-company.mjs |  2 +-
 .../actions/create-contact/create-contact.mjs |  2 +-
 .../actions/create-ticket/create-ticket.mjs   |  2 +-
 .../actions/get-ticket/get-ticket.mjs         |  2 +-
 .../list-all-tickets/list-all-tickets.mjs     |  2 +-
 .../set-ticket-priority.mjs                   | 21 ++++++-
 .../set-ticket-status/set-ticket-status.mjs   | 23 +++++++-
 .../actions/update-ticket/update-ticket.mjs   | 56 ++++++------------
 components/freshdesk/freshdesk.app.mjs        | 59 +++++++++++++++++++
 components/freshdesk/package.json             |  2 +-
 .../sources/new-contact/new-contact.mjs       |  2 +-
 .../sources/new-ticket/new-ticket.mjs         |  2 +-
 15 files changed, 150 insertions(+), 64 deletions(-)

diff --git a/components/freshdesk/actions/assign-ticket-to-agent/assign-ticket-to-agent.mjs b/components/freshdesk/actions/assign-ticket-to-agent/assign-ticket-to-agent.mjs
index 5c84b128964ac..12eb17d523041 100644
--- a/components/freshdesk/actions/assign-ticket-to-agent/assign-ticket-to-agent.mjs
+++ b/components/freshdesk/actions/assign-ticket-to-agent/assign-ticket-to-agent.mjs
@@ -3,8 +3,8 @@ import freshdesk from "../../freshdesk.app.mjs";
 export default {
   key: "freshdesk-assign-ticket-to-agent",
   name: "Assign Ticket to Agent",
-  description: "Assign a Freshdesk ticket to a specific agent",
-  version: "0.0.3",
+  description: "Assign a Freshdesk ticket to a specific agent. [See the documentation](https://developers.freshdesk.com/api/#update_ticket).",
+  version: "0.0.13",
   type: "action",
   props: {
     freshdesk,
@@ -15,12 +15,16 @@ export default {
       ],
     },
     responder_id: {
-      type: "integer",
-      label: "Agent ID",
-      description: "ID of the agent to assign this ticket to",
+      propDefinition: [
+        freshdesk,
+        "agentId",
+      ],
     },
   },
   async run({ $ }) {
+
+    const ticketName = await this.freshdesk.getTicketName(this.ticketId);
+
     const response = await this.freshdesk._makeRequest({
       $,
       method: "PUT",
@@ -29,7 +33,9 @@ export default {
         responder_id: this.responder_id,
       },
     });
-    $.export("$summary", `Ticket ${this.ticketId} assigned to agent ${this.responder_id}`);
+    $.export("$summary",
+      `Ticket "${ticketName}" (ID: ${this.ticketId}) assigned to agent ${this.responder_id}`);
+
     return response;
   },
 };
diff --git a/components/freshdesk/actions/assign-ticket-to-group/assign-ticket-to-group.mjs b/components/freshdesk/actions/assign-ticket-to-group/assign-ticket-to-group.mjs
index 1b90e422e91f1..6d85fa05d3c6a 100644
--- a/components/freshdesk/actions/assign-ticket-to-group/assign-ticket-to-group.mjs
+++ b/components/freshdesk/actions/assign-ticket-to-group/assign-ticket-to-group.mjs
@@ -3,8 +3,8 @@ import freshdesk from "../../freshdesk.app.mjs";
 export default {
   key: "freshdesk-assign-ticket-to-group",
   name: "Assign Ticket to Group",
-  description: "Assign a Freshdesk ticket to a specific group",
-  version: "0.0.3",
+  description: "Assign a Freshdesk ticket to a specific group [See the documentation](https://developers.freshdesk.com/api/#update_ticket).",
+  version: "0.0.7",
   type: "action",
   props: {
     freshdesk,
@@ -15,12 +15,16 @@ export default {
       ],
     },
     group_id: {
-      type: "integer",
-      label: "Group ID",
-      description: "ID of the group to assign this ticket to",
+      propDefinition: [
+        freshdesk,
+        "groupId",
+      ],
     },
   },
   async run({ $ }) {
+
+    const ticketName = await this.freshdesk.getTicketName(this.ticketId);
+
     const response = await this.freshdesk._makeRequest({
       $,
       method: "PUT",
@@ -29,7 +33,10 @@ export default {
         group_id: this.group_id,
       },
     });
-    $.export("$summary", `Ticket ${this.ticketId} assigned to group ${this.group_id}`);
+
+    $.export("$summary",
+      `Ticket "${ticketName}" (ID: ${this.ticketId}) assigned to group ${this.group_id}`);
+
     return response;
   },
 };
diff --git a/components/freshdesk/actions/close-ticket/close-ticket.mjs b/components/freshdesk/actions/close-ticket/close-ticket.mjs
index 6697f7e56db1a..7326b78cf33ba 100644
--- a/components/freshdesk/actions/close-ticket/close-ticket.mjs
+++ b/components/freshdesk/actions/close-ticket/close-ticket.mjs
@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-close-ticket",
   name: "Close Ticket",
   description: "Set a Freshdesk ticket's status to 'Closed'. [See docs](https://developers.freshdesk.com/api/#update_a_ticket)",
-  version: "0.0.3",
+  version: "0.0.4",
   type: "action",
   props: {
     freshdesk,
diff --git a/components/freshdesk/actions/create-company/create-company.mjs b/components/freshdesk/actions/create-company/create-company.mjs
index 2960aec4dc5f1..2763436cc55bb 100644
--- a/components/freshdesk/actions/create-company/create-company.mjs
+++ b/components/freshdesk/actions/create-company/create-company.mjs
@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-create-company",
   name: "Create a Company",
   description: "Create a company. [See the documentation](https://developers.freshdesk.com/api/#create_company)",
-  version: "0.0.3",
+  version: "0.0.4",
   type: "action",
   props: {
     freshdesk,
diff --git a/components/freshdesk/actions/create-contact/create-contact.mjs b/components/freshdesk/actions/create-contact/create-contact.mjs
index e7a375fc2a6ef..049d0160e740c 100644
--- a/components/freshdesk/actions/create-contact/create-contact.mjs
+++ b/components/freshdesk/actions/create-contact/create-contact.mjs
@@ -5,7 +5,7 @@ export default {
   key: "freshdesk-create-contact",
   name: "Create a Contact",
   description: "Create a contact. [See the documentation](https://developers.freshdesk.com/api/#create_contact)",
-  version: "0.0.3",
+  version: "0.0.4",
   type: "action",
   props: {
     freshdesk,
diff --git a/components/freshdesk/actions/create-ticket/create-ticket.mjs b/components/freshdesk/actions/create-ticket/create-ticket.mjs
index c505334e4e455..6b562efe43682 100644
--- a/components/freshdesk/actions/create-ticket/create-ticket.mjs
+++ b/components/freshdesk/actions/create-ticket/create-ticket.mjs
@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-create-ticket",
   name: "Create a Ticket",
   description: "Create a ticket. [See the documentation](https://developers.freshdesk.com/api/#create_ticket)",
-  version: "0.0.4",
+  version: "0.0.5",
   type: "action",
   props: {
     freshdesk,
diff --git a/components/freshdesk/actions/get-ticket/get-ticket.mjs b/components/freshdesk/actions/get-ticket/get-ticket.mjs
index 18837769a396f..6769ba87c5975 100644
--- a/components/freshdesk/actions/get-ticket/get-ticket.mjs
+++ b/components/freshdesk/actions/get-ticket/get-ticket.mjs
@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-get-ticket",
   name: "Get Ticket Details",
   description: "Get details of a Ticket. [See the documentation](https://developers.freshdesk.com/api/#view_a_ticket)",
-  version: "0.1.1",
+  version: "0.1.2",
   type: "action",
   props: {
     freshdesk,
diff --git a/components/freshdesk/actions/list-all-tickets/list-all-tickets.mjs b/components/freshdesk/actions/list-all-tickets/list-all-tickets.mjs
index 8c9060b92517d..13a0896a1316d 100644
--- a/components/freshdesk/actions/list-all-tickets/list-all-tickets.mjs
+++ b/components/freshdesk/actions/list-all-tickets/list-all-tickets.mjs
@@ -5,7 +5,7 @@ export default {
   name: "List Tickets",
   description:
     "Fetch up to 100 tickets according to the selected filters. [See the documentation](https://developers.freshdesk.com/api/#list_all_tickets)",
-  version: "0.2.1",
+  version: "0.2.2",
   type: "action",
   props: {
     freshdesk,
diff --git a/components/freshdesk/actions/set-ticket-priority/set-ticket-priority.mjs b/components/freshdesk/actions/set-ticket-priority/set-ticket-priority.mjs
index 8731e1715ddc6..1d5f2c26cf6b5 100644
--- a/components/freshdesk/actions/set-ticket-priority/set-ticket-priority.mjs
+++ b/components/freshdesk/actions/set-ticket-priority/set-ticket-priority.mjs
@@ -3,8 +3,8 @@ import freshdesk from "../../freshdesk.app.mjs";
 export default {
   key: "freshdesk-set-ticket-priority",
   name: "Set Ticket Priority",
-  description: "Update the priority of a ticket in Freshdesk",
-  version: "0.0.3",
+  description: "Update the priority of a ticket in Freshdesk  [See the documentation](https://developers.freshdesk.com/api/#update_ticket).",
+  version: "0.0.11",
   type: "action",
   props: {
     freshdesk,
@@ -22,6 +22,9 @@ export default {
     },
   },
   async run({ $ }) {
+
+    const ticketName = await this.freshdesk.getTicketName(this.ticketId);
+
     const response = await this.freshdesk._makeRequest({
       $,
       method: "PUT",
@@ -30,7 +33,19 @@ export default {
         priority: this.ticketPriority,
       },
     });
-    $.export("$summary", `Ticket ${this.ticketId} priority updated to ${this.ticketPriority}`);
+
+    const priorityLabels = {
+      1: "Low",
+      2: "Medium",
+      3: "High",
+      4: "Urgent",
+    };
+
+    const priorityLabel = priorityLabels[this.ticketPriority] || this.ticketPriority;
+
+    $.export("$summary",
+      `Ticket ${ticketName} (ID: ${this.ticketId}) priority updated to "${priorityLabel}".`);
+
     return response;
   },
 };
diff --git a/components/freshdesk/actions/set-ticket-status/set-ticket-status.mjs b/components/freshdesk/actions/set-ticket-status/set-ticket-status.mjs
index 763ac7a7e3fb0..56dd64fd4b55e 100644
--- a/components/freshdesk/actions/set-ticket-status/set-ticket-status.mjs
+++ b/components/freshdesk/actions/set-ticket-status/set-ticket-status.mjs
@@ -3,8 +3,8 @@ import freshdesk from "../../freshdesk.app.mjs";
 export default {
   key: "freshdesk-set-ticket-status",
   name: "Set Ticket Status",
-  description: "Update the status of a ticket in Freshdesk",
-  version: "0.0.3",
+  description: "Update the status of a ticket in Freshdesk  [See the documentation](https://developers.freshdesk.com/api/#update_ticket).",
+  version: "0.0.8",
   type: "action",
   props: {
     freshdesk,
@@ -22,6 +22,9 @@ export default {
     },
   },
   async run({ $ }) {
+
+    const ticketName = await this.freshdesk.getTicketName(this.ticketId);
+
     const response = await this.freshdesk._makeRequest({
       $,
       method: "PUT",
@@ -30,7 +33,21 @@ export default {
         status: this.ticketStatus,
       },
     });
-    $.export("$summary", `Ticket ${this.ticketId} status updated to ${this.ticketStatus}`);
+
+    const statusLabels = {
+      2: "Open",
+      3: "Pending",
+      4: "Resolved",
+      5: "Closed",
+    };
+
+    const statusLabel = statusLabels[this.ticketStatus] || this.ticketStatus;
+
+    $.export(
+      "$summary",
+      `Ticket "${ticketName}" (ID: ${this.ticketId}) status updated to "${statusLabel}".`,
+    );
+
     return response;
   },
 };
diff --git a/components/freshdesk/actions/update-ticket/update-ticket.mjs b/components/freshdesk/actions/update-ticket/update-ticket.mjs
index 9537799b89002..f93573d59c00e 100644
--- a/components/freshdesk/actions/update-ticket/update-ticket.mjs
+++ b/components/freshdesk/actions/update-ticket/update-ticket.mjs
@@ -4,8 +4,8 @@ import { removeNullEntries } from "../../common/utils.mjs";
 export default {
   key: "freshdesk-update-ticket",
   name: "Update a Ticket",
-  description: "Update status, priority, subject, description, agent, group, etc. [See docs](https://developers.freshdesk.com/api/#update_a_ticket)",
-  version: "0.0.12",
+  description: "Update status, priority, subject, description, agent, group, etc.  [See the documentation](https://developers.freshdesk.com/api/#update_ticket).",
+  version: "0.0.17",
   type: "action",
   props: {
     freshdesk,
@@ -15,14 +15,14 @@ export default {
         "ticketId",
       ],
     },
-    ticketStatus: {
+    status: {
       propDefinition: [
         freshdesk,
         "ticketStatus",
       ],
       optional: true,
     },
-    ticketPriority: {
+    priority: {
       propDefinition: [
         freshdesk,
         "ticketPriority",
@@ -42,16 +42,16 @@ export default {
       optional: true,
     },
     group_id: {
-      type: "integer",
-      label: "Group ID",
-      description: "ID of the group to assign this ticket to",
-      optional: true,
+      propDefinition: [
+        freshdesk,
+        "groupId",
+      ],
     },
     responder_id: {
-      type: "integer",
-      label: "Agent ID",
-      description: "ID of the agent to assign this ticket to",
-      optional: true,
+      propDefinition: [
+        freshdesk,
+        "agentId",
+      ],
     },
     email: {
       type: "string",
@@ -95,37 +95,19 @@ export default {
     const {
       freshdesk,
       ticketId,
-      ticketStatus,
-      ticketPriority,
-      subject,
-      description,
-      type,
-      group_id,
-      responder_id,
-      email,
-      phone,
-      name,
-      custom_fields,
+      ...fields
     } = this;
 
-    const data = removeNullEntries({
-      status: ticketStatus,
-      priority: ticketPriority,
-      subject,
-      description,
-      type,
-      group_id,
-      responder_id,
-      email,
-      phone,
-      name,
-      custom_fields,
-    });
+    const data = removeNullEntries(fields);
+
+    const ticketName = await freshdesk.getTicketName(ticketId);
 
     if (!Object.keys(data).length) {
       throw new Error("Please provide at least one field to update.");
     }
 
+    if (data.custom_fields) freshdesk.parseIfJSONString(data.custom_fields);
+
     const response = await freshdesk._makeRequest({
       $,
       method: "PUT",
@@ -133,7 +115,7 @@ export default {
       data,
     });
 
-    $.export("$summary", `Ticket ${ticketId} updated successfully`);
+    $.export("$summary", `Ticket "${ticketName}" (ID: ${this.ticketId}) updated successfully`);
     return response;
   },
 };
diff --git a/components/freshdesk/freshdesk.app.mjs b/components/freshdesk/freshdesk.app.mjs
index d60c43eff58af..fe405b1c37151 100644
--- a/components/freshdesk/freshdesk.app.mjs
+++ b/components/freshdesk/freshdesk.app.mjs
@@ -19,6 +19,7 @@ export default {
         }));
       },
     },
+
     ticketId: {
       type: "integer",
       label: "Ticket ID",
@@ -37,6 +38,48 @@ export default {
         }));
       },
     },
+    agentId: {
+      type: "integer",
+      label: "Agent",
+      description: "Select an agent to assign the ticket to",
+      async options({ page = 0 }) {
+        const response = await this._makeRequest({
+          method: "GET",
+          url: "/agents",
+          params: {
+            page: page + 1,
+          },
+        });
+
+        return response.map((agent) => ({
+          label: agent.contact?.name
+            ? `${agent.contact.name} (${agent.contact.email || "No email"})`
+            : `Agent ${agent.id}`,
+          value: agent.id,
+        }));
+      },
+    },
+    groupId: {
+      type: "integer",
+      label: "Group",
+      description: "Select a group to assign the ticket to.",
+      async options({ page = 0 }) {
+        const groups = await this._makeRequest({
+          method: "GET",
+          url: "/groups",
+          params: {
+            page: page + 1,
+            per_page: 100,
+          },
+        });
+
+        return groups.map((group) => ({
+          label: group.name || `Group ${group.id}`,
+          value: group.id,
+        }));
+      },
+    },
+
     ticketStatus: {
       type: "integer",
       label: "Status",
@@ -207,5 +250,21 @@ export default {
         ...args,
       });
     },
+    async getTicketName(ticketId) {
+      const ticket = await this.getTicket({
+        ticketId,
+      });
+      return ticket.subject;
+    },
+    parseIfJSONString(input) {
+      if (typeof input === "string") {
+        try {
+          return JSON.parse(input);
+        } catch (error) {
+          return input;
+        }
+      }
+      return input;
+    },
   },
 };
diff --git a/components/freshdesk/package.json b/components/freshdesk/package.json
index 4d9f224444b3b..ae94da8e6a169 100644
--- a/components/freshdesk/package.json
+++ b/components/freshdesk/package.json
@@ -1,6 +1,6 @@
 {
   "name": "@pipedream/freshdesk",
-  "version": "0.1.3",
+  "version": "0.1.4",
   "description": "Pipedream Freshdesk Components",
   "main": "freshdesk.app.mjs",
   "keywords": [
diff --git a/components/freshdesk/sources/new-contact/new-contact.mjs b/components/freshdesk/sources/new-contact/new-contact.mjs
index bfd2f40aab89d..aa3e485eb8baa 100644
--- a/components/freshdesk/sources/new-contact/new-contact.mjs
+++ b/components/freshdesk/sources/new-contact/new-contact.mjs
@@ -6,7 +6,7 @@ export default {
   key: "freshdesk-new-contact",
   name: "New Contact Created",
   description: "Emit new event when a contact is created. [See the documentation](https://developers.freshdesk.com/api/#filter_contacts)",
-  version: "0.0.4",
+  version: "0.0.5",
   type: "source",
   props: {
     freshdesk,
diff --git a/components/freshdesk/sources/new-ticket/new-ticket.mjs b/components/freshdesk/sources/new-ticket/new-ticket.mjs
index 1f910b1786cc4..8af71af64fff3 100644
--- a/components/freshdesk/sources/new-ticket/new-ticket.mjs
+++ b/components/freshdesk/sources/new-ticket/new-ticket.mjs
@@ -6,7 +6,7 @@ export default {
   key: "freshdesk-new-ticket",
   name: "New Ticket Created",
   description: "Emit new event when a ticket is created. [See the documentation](https://developers.freshdesk.com/api/#filter_tickets)",
-  version: "0.0.4",
+  version: "0.0.5",
   type: "source",
   props: {
     freshdesk,

From 2ca978d4400ca45141b4d9eca3eaae1ada657ad9 Mon Sep 17 00:00:00 2001
From: michelle0927 <michellelbergero@hotmail.com>
Date: Wed, 30 Apr 2025 10:47:28 -0400
Subject: [PATCH 5/6] versions

---
 .../actions/assign-ticket-to-agent/assign-ticket-to-agent.mjs   | 2 +-
 .../actions/assign-ticket-to-group/assign-ticket-to-group.mjs   | 2 +-
 components/freshdesk/actions/close-ticket/close-ticket.mjs      | 2 +-
 .../actions/set-ticket-priority/set-ticket-priority.mjs         | 2 +-
 .../freshdesk/actions/set-ticket-status/set-ticket-status.mjs   | 2 +-
 components/freshdesk/actions/update-ticket/update-ticket.mjs    | 2 +-
 components/freshdesk/package.json                               | 2 +-
 7 files changed, 7 insertions(+), 7 deletions(-)

diff --git a/components/freshdesk/actions/assign-ticket-to-agent/assign-ticket-to-agent.mjs b/components/freshdesk/actions/assign-ticket-to-agent/assign-ticket-to-agent.mjs
index 12eb17d523041..68e6f0d5bacd1 100644
--- a/components/freshdesk/actions/assign-ticket-to-agent/assign-ticket-to-agent.mjs
+++ b/components/freshdesk/actions/assign-ticket-to-agent/assign-ticket-to-agent.mjs
@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-assign-ticket-to-agent",
   name: "Assign Ticket to Agent",
   description: "Assign a Freshdesk ticket to a specific agent. [See the documentation](https://developers.freshdesk.com/api/#update_ticket).",
-  version: "0.0.13",
+  version: "0.0.1",
   type: "action",
   props: {
     freshdesk,
diff --git a/components/freshdesk/actions/assign-ticket-to-group/assign-ticket-to-group.mjs b/components/freshdesk/actions/assign-ticket-to-group/assign-ticket-to-group.mjs
index 6d85fa05d3c6a..296a24d2f417a 100644
--- a/components/freshdesk/actions/assign-ticket-to-group/assign-ticket-to-group.mjs
+++ b/components/freshdesk/actions/assign-ticket-to-group/assign-ticket-to-group.mjs
@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-assign-ticket-to-group",
   name: "Assign Ticket to Group",
   description: "Assign a Freshdesk ticket to a specific group [See the documentation](https://developers.freshdesk.com/api/#update_ticket).",
-  version: "0.0.7",
+  version: "0.0.1",
   type: "action",
   props: {
     freshdesk,
diff --git a/components/freshdesk/actions/close-ticket/close-ticket.mjs b/components/freshdesk/actions/close-ticket/close-ticket.mjs
index 7326b78cf33ba..963260da7b973 100644
--- a/components/freshdesk/actions/close-ticket/close-ticket.mjs
+++ b/components/freshdesk/actions/close-ticket/close-ticket.mjs
@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-close-ticket",
   name: "Close Ticket",
   description: "Set a Freshdesk ticket's status to 'Closed'. [See docs](https://developers.freshdesk.com/api/#update_a_ticket)",
-  version: "0.0.4",
+  version: "0.0.1",
   type: "action",
   props: {
     freshdesk,
diff --git a/components/freshdesk/actions/set-ticket-priority/set-ticket-priority.mjs b/components/freshdesk/actions/set-ticket-priority/set-ticket-priority.mjs
index 1d5f2c26cf6b5..6790ef691a8b9 100644
--- a/components/freshdesk/actions/set-ticket-priority/set-ticket-priority.mjs
+++ b/components/freshdesk/actions/set-ticket-priority/set-ticket-priority.mjs
@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-set-ticket-priority",
   name: "Set Ticket Priority",
   description: "Update the priority of a ticket in Freshdesk  [See the documentation](https://developers.freshdesk.com/api/#update_ticket).",
-  version: "0.0.11",
+  version: "0.0.1",
   type: "action",
   props: {
     freshdesk,
diff --git a/components/freshdesk/actions/set-ticket-status/set-ticket-status.mjs b/components/freshdesk/actions/set-ticket-status/set-ticket-status.mjs
index 56dd64fd4b55e..0a94f28e9c0cb 100644
--- a/components/freshdesk/actions/set-ticket-status/set-ticket-status.mjs
+++ b/components/freshdesk/actions/set-ticket-status/set-ticket-status.mjs
@@ -4,7 +4,7 @@ export default {
   key: "freshdesk-set-ticket-status",
   name: "Set Ticket Status",
   description: "Update the status of a ticket in Freshdesk  [See the documentation](https://developers.freshdesk.com/api/#update_ticket).",
-  version: "0.0.8",
+  version: "0.0.1",
   type: "action",
   props: {
     freshdesk,
diff --git a/components/freshdesk/actions/update-ticket/update-ticket.mjs b/components/freshdesk/actions/update-ticket/update-ticket.mjs
index f93573d59c00e..f1dd5c8c1e7df 100644
--- a/components/freshdesk/actions/update-ticket/update-ticket.mjs
+++ b/components/freshdesk/actions/update-ticket/update-ticket.mjs
@@ -5,7 +5,7 @@ export default {
   key: "freshdesk-update-ticket",
   name: "Update a Ticket",
   description: "Update status, priority, subject, description, agent, group, etc.  [See the documentation](https://developers.freshdesk.com/api/#update_ticket).",
-  version: "0.0.17",
+  version: "0.0.1",
   type: "action",
   props: {
     freshdesk,
diff --git a/components/freshdesk/package.json b/components/freshdesk/package.json
index ae94da8e6a169..5b58e05dcd799 100644
--- a/components/freshdesk/package.json
+++ b/components/freshdesk/package.json
@@ -1,6 +1,6 @@
 {
   "name": "@pipedream/freshdesk",
-  "version": "0.1.4",
+  "version": "0.2.0",
   "description": "Pipedream Freshdesk Components",
   "main": "freshdesk.app.mjs",
   "keywords": [

From 29ec067a1f263a19cb038d2f91bd823dbcd5792b Mon Sep 17 00:00:00 2001
From: michelle0927 <michellelbergero@hotmail.com>
Date: Wed, 30 Apr 2025 10:49:28 -0400
Subject: [PATCH 6/6] pnpm-lock.yaml

---
 pnpm-lock.yaml | 3 +--
 1 file changed, 1 insertion(+), 2 deletions(-)

diff --git a/pnpm-lock.yaml b/pnpm-lock.yaml
index 1a8d77d88c2c2..eee1fc6916b83 100644
--- a/pnpm-lock.yaml
+++ b/pnpm-lock.yaml
@@ -2864,8 +2864,7 @@ importers:
         specifier: ^4.17.21
         version: 4.17.21
 
-  components/consulta_unica:
-    specifiers: {}
+  components/consulta_unica: {}
 
   components/contact_enhance:
     dependencies: