diff --git a/docs/howtos/navigation.md b/docs/howtos/navigation.md index 5d53750..e298688 100644 --- a/docs/howtos/navigation.md +++ b/docs/howtos/navigation.md @@ -8,27 +8,21 @@ Our role, as conversation designers, is to smoothly lead the user into saying wh ![alt_text](nav2.png "image_tooltip") -Navigation nodes can be operated in two ways: Intents and Keywords. +Click “Add an intent” and a menu will pop up. Now you can search for intents, or create ones for yourself -## 2. 1. Intents +## 2. 1. Find an existing intent -So, intents are collections of semantically similar utterances that basically mean the same thing in a conversation. For example, “Yes” is a word, but “Yeah!”, “Sure”, “YESSS” and “Yup” also mean the same thing, and we should embrace them as well. - -On CoCoHub’s studio, we have 5 intents - click on the needed one - -Yes - the user answers in a positive way +- Type your desired intent in the search window, or +- Scroll down and up, up and down, until you find something fitting. -No - the user answers in a negative way +Once you hover with the mouse over the intent, you’ll see what it does and some examples of relevant inputs. +Now, by clicking on the eye button, you can get inside and see the complete variety of phrases and utterances. -![alt_text](nav1.png "image_tooltip") - -Continue - the user asks the chatbot to go on - -Stop - the user asks the chatbot to abort the conversation +So, intents are collections of semantically similar utterances that basically mean the same thing in a conversation. For example, “Yes” is a word, but “Yeah!”, “Sure”, “YESSS” and “Yup” also mean the same thing, and we should embrace them as well. -![alt_text](nav7.png "image_tooltip") +We've created dozens of intents that can help any individual, business and company and can expect most things the users will say. -Wildcard - an option in which every input by the user is valid, and yields the same response. What is it good for? Here are two examples: +In addition, we give "Anything Else" which leads to a general fallback - what your bot will answer if the user don't say anything you prepared for. - When you need the user’s opinion or answer for data-collection purposes - and the scope of answers is too wide (“What’s your favourite travel destination in the world?”)